Money Back Guarantee Policy

YOU MUST CONTACT US BEFORE RETURNING. YOU WILL HAVE TO SUBMIT A PICTURE AND GET APPROVAL FIRST. SHIPPING COSTS ARE YOU RESPONSIBLE AND THE ORIGINAL SHIPPING COST WILL BE DEDUCTIBLE FROM THE CREDIT. WE ARE NOT RESPONSIBLE FOR THE LOSS OF THE PACKAGE IN TRANSIT. YOU MUST PAY FOR YOUR OWN SHIPPING LABEL, USPS PRIORITY MAIL WITH SIGNATURE RECOMMENDED.

The purpose of our money back guarantee is to give you the opportunity to feel our hair and see if The Magic Soutique meets your expectations. If you are not satisfied with the quality of your The Magic Soutique, you can return the hair within 7 days of delivery in the original packaging (package must still be intact and unused.. read more below) for a full refund!

We do not accept hair if it has been:

Installed OR used
treated with chemicals (bleached or dyed)
Bundle rubber bands have been cut, broken or removed.
Washed, wet or not in original condition.
Hair texture/pattern has been changed.
To receive a refund and be eligible for our 7-day money back guarantee, you must be unsatisfied with the quality of your hair extensions.

we will arrange a refund for you via store or card refund the same way you would have paid (minus the original shipping charges).

YOU MUST CONTACT US AND SEND A PICTURE AND GET APPROVAL BEFORE RETURNING. SHIPPING COSTS ARE YOU RESPONSIBLE AND THE ORIGINAL SHIPPING COST WILL BE DEDUCTIBLE FROM THE CREDIT. WE ARE NOT RESPONSIBLE FOR THE LOSS OF THE PACKAGE IN TRANSIT.